Free Telephone Support
Aside from being first-rate software, we feel that the most important feature of DELPHI32 is that you can receive prompt, courteous and friendly support by simply picking up the telephone and calling 800-847-8446. Our existing customers rely on this service. Prospective customers wonder how it's possible for us to provide free telephone support. Before reading on, please understand that we have been doing this for over 20 years and it is not an "experiment", "marketing ploy," or a way to quickly gain market share.
Our support philosophy can be summed up as follows:
- New customers love the fact that we actually answer our phone. If you leave a message, we call you back immediately. These people generally come to us after having dealt with a company that charges heavily for support, makes you call on your dime, places you on hold for up to an hour, and then provides support from "specialists" that are reading from the same manual you already have, and who know less than you do about the product. Most new customers tell us they chose our software because we are available, friendly and helpful ... in contrast to companies they've dealt with in the past.
- If DELPHI32 actually does what it's supposed to do, and if we invest the up-front time answering your questions while ensuring that DELPHI32 meets your specific needs, you will eventually have little need to call us. We understand that you will likely go through your billing cycle several times before you can ask all of the questions related to your specific situation. Each practice has different support needs; some will require a couple of calls over a few weeks or months, others will need constant help and reassurance. Either way, we are here to help and will eventually make you comfortable and confident with the software. The bottom line is that it is in our best interest to provide the support you need to run your practice.
Support is available through any of the following methods:
- Context sensitive help is available from within DELPHI32 by simply pressing the F1 key on your keyboard.
- Telephone support is available by calling our toll-free number, 800-847-8446. Support is available Monday through Friday, 8:30 a.m. to 5:00 p.m. Our offices are located on the West Coast; Pacific Time is three hours earlier than Eastern Time (11:30 a.m. Eastern = 8:30 a.m. Pacific.) East Coast customers get their early calls returned as soon as we start our day. We remain available until 8:00 p.m. Eastern Time / 5:00 p.m. Pacific Time.
- Special arrangements can be made in advance for non-standard working hours.