Free Telephone Support - (How is this possible?)
We feel that the
one of the most important features of DELPHI32 is that you can receive prompt, courteous
and friendly support by simply picking up your telephone and calling
800-847-8446. Our existing customers rely on this service.
Prospective customers wonder how it’s possible for us to provide free
telephone support. Before reading on, please understand that we have been
doing this for over 25 years and it is not an "experiment," "marketing
ploy," or a way to quickly gain market share.
philosophy can be summed up as follows:
New customers love the fact that we actually answer
our phone. If you leave a message, we call back immediately.
These people generally come to us after having dealt with a company that
charges heavily for support, makes you call on your dime, places you on
hold for up to an hour, and then provides support from “specialists” that
are reading from the same manual you already have, and who know less than
you do about the product. Most new customers tell us they chose our
software because we are available, friendly and helpful ... in contrast to
companies they've dealt with in the past.
If DELPHI32 actually does what it’s supposed to do,
and if we invest the up-front time answering your questions while ensuring
that DELPHI32 meets your specific needs, you will eventually have little
need to call us. We understand that you will likely go through your
billing cycle several times before you can ask all of the questions
related to your specific situation. Each practice has different
support needs; some will require a couple of calls over a few weeks or
months, others will need constant help and reassurance. Either way, we are
here to help and will eventually make you comfortable and confident with
the software. The bottom line is that it is in our best interest to
provide the support you need to run your practice.
Support is available
through any of the following methods:
help is available from within DELPHI32 by simply pressing the F1 key on
your keyboard. The help system is very thorough, completely cross
referenced, and searchable by any keyword.
Telephone support is available by calling
our toll-free number, 800-847-8446.
Support is available Monday through Friday, 8:30 a.m. to 5:00 p.m. Our
office is located on the West Coast; Pacific Time is three hours earlier
than Eastern Time (11:30 a.m. Eastern = 8:30 a.m. Pacific). East Coast
customers get their early calls returned as soon as we start our day. We
remain available until 8:00 p.m. Eastern Time / 5:00 p.m. Pacific Time.
Special arrangements can be made in advance for
non-standard working hours.